This
started for me May 26 at 4:4am when a perp walked into the first of 2
Walmarts to cash fraudulent checks for purchases. The checks were fakes
and were processed electronically
by the Walmart cashier.
The cashier keyed in the fake driver’s license
number and the thief left with $350 dollars in merchandise and the
checks they faked as the cashier gives the scanned check back to the
perp at the completion of the transaction.
The
transactions hit my checking account May 28th. I disputed the charges
with my bank that were scanned at the store by Telecheck and approved. I
have now filled out a police report and a fraud report at both of the
Walmarts involved.
Walmart will not cooperate
with victims in any way as a matter of policy. Only the police can get
any information from them. I was able to coerce copies of the receipts
from a willing office clerk who felt sympathetic to my plight. (Her
name is withheld as Walmart would probably fire
her if they found out she was helpful) Video surveillance is kept for
no more than 90 days by the store so act fast once you notice the
fraud. Pray that the perp does not bounce the check as Telecheck and
Walmart will gang rape the fraud victim by making
it so no check from that account can be cashed anywhere by the
legitimate account holder as they fight to clear their good name.
Telecheck will allow a report amendment to correct the negative
notation, but oddly enough Walmart refuses to issue the correction
letter as they do not do that as a matter of policy.
Again the effort
expended by Walmart management is to limit the resources spent on this
type of issue and to screw the customer once more. The last action item
was to file a complaint with the FTC. My
complaint however is against Walmart as they are the ones that have
allowed this uncontrolled security breach to continue without resolution
or correction since before 2007 when the fraud practice was first
detailed.
Walmart
/ Telecheck solution: Add a small print scanner to the register to
scan the driver’s license of the person submitting the check and print
it on the back of the check.
Then of course don’t give the check back to the thief. Then at least
you have a picture of the a*sh#le committing the crime. Walmart
security cameras look like they were purchased at Walmart made in
China.
I realize that there will be little satisfaction beyond this rant.
If it helps one person save a little time not having to go through this
BS then it was worth
it. It is getting increasing difficult to ever find a responsible
person that has the authority to correct glaring issues like these.
Corporations have become effective at compartmentalizing every aspect of
their organization and processes in an effort to
stop internal collusion and corruption. The downside fall out of this
is the total lack of accountability of organizations to make the
necessary course corrections to process that are either inadequate,
ineffectual or just plain out of date. To be able to
correct these issues a group of individuals needs to be tasked with
looking at processes from cradle to grave to better understand its
strengths, weaknesses and dynamic interactions. If this type of higher
altitude systemic analysis didn’t work then we would
have no need for CEOs or their inflated salaries.